eh444 Privacy Policy: How We Handle Your Information
eh444 is transparent about the information we collect when you use our platform and how that information is used, stored and protected. This policy covers every part of your account journey — from first access through to wallet activity — and your ability to review or correct what we hold depends on your local law and eligible regions.
Account data transparency
Wallet activity records
Your rights under this policy
Contact routes for data requests
POLICY POSTURE
What Data We Collect and Why
When you open an account on eh444, we collect the details you provide directly — your registration information, login credentials, and the contact details attached to your profile. We also record transaction activity associated with your account, including deposits and withdrawals processed through local payment methods such as bKash, Nagad, and Rocket. This transaction data is kept as a record of account activity, not shared with third-party advertisers. Beyond account details, we collect device and session data automatically when you access the platform — this includes browser type, session duration, and the pages or game categories you open. This data helps us keep the navigation functional and consistent across sessions. We do not sell this data. The legal basis for holding your information depends on the purpose: account operation requires your registration details; transaction records are kept for the period required by applicable rules in your eligible region. Where we rely on your consent — for example, for optional communications — you can withdraw that consent at any time through your account settings. All data handling is subject to your local law and the eligible regions where access is permitted.
bKash transaction records
Nagad payment history
Rocket wallet activity
Account session logs
Registration details
POLICY SCOPE DEFINED
Where This Policy Applies and What It Covers
This policy applies to information collected directly through eh444 — your account, your session activity, and your wallet transactions. It does not extend to third-party services linked from our platform. Knowing where the boundary sits helps you understand exactly who holds which part of your data.
Account Access
Covers the data you provide when you open or maintain your eh444 account — login credentials, contact details and profile fields. You can review and update most of these directly from your account settings page.
Transaction Records
Includes deposit and withdrawal activity processed through bKash, Nagad, and Rocket. These records are held for account integrity and are accessible to you through the transaction history section of your account.
Site Content and Session Data
Covers browser session logs, device type and the game categories or pages you navigate. This data is used only to keep the platform functional and does not identify you to third parties.
Third-Party Services
Payment processors, game studios and any linked external pages operate under their own privacy terms. eh444 does not control or take responsibility for how those third parties handle your data once you interact with them directly.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
Your ability to act on the data we hold depends on your local law and eligible region. Within those boundaries, we support several practical steps. You can request a summary of the personal information we hold on your account by contacting us through the support routes listed on our contact page. If any detail in your profile is inaccurate — a name spelling, a contact address, or linked wallet reference — you can either correct it directly in your account settings or raise a correction request with support. If you want to understand why a particular piece of data was collected, or how long it is retained, our support team can walk you through the relevant part of this policy. Where consent is the basis for holding your data, withdrawing it is straightforward through your account preferences. We aim to respond to data-related requests within a reasonable time as set by the rules that apply in your eligible region.
Review Your Records
Submit a data access request via our support contact page. We will confirm the information held against your account and share it in a readable format, subject to the rules that apply in your eligible region.
Correct Account Details
Straightforward profile fields — contact details, linked wallet references — can be updated inside your account settings. For changes that require identity verification, raise a request through support.
Raise a Policy Question
If something in this policy is unclear, our support team can point you to the relevant section and explain how it applies to your account. You do not need to cite a legal article — a plain question is enough.
Request Account Support
For requests around data deletion or consent withdrawal, contact us through the published support routes. We will confirm the request, note any retention obligations that apply, and update your preferences accordingly.
CONTACT THIS POLICY
How to Reach Us About This Policy
If you have a question about how eh444 handles your data, or you want to make a formal request under this policy, use the routes below. We do not publish support hours or response-time promises we cannot verify — but each route shown here is actively monitored.
Account Help Page
Open the Help section from your account menu. The page lists category-specific contact forms, including one for privacy and data queries. Fill in the relevant fields and submit — your request is logged against your account ID.
Live Chat
Live chat is accessible from the footer of most pages on the platform. Use it to ask a privacy question directly or to get a reference number for a formal request already submitted through the Help page.
Email Contact
For written requests or where you need a documented response, email contact details are published on our Contact page. Use this route for data access or correction requests that require a record trail.
DATA HANDLING PRACTICE
How We Manage, Store and Protect Your Information
Data security on eh444 starts at the account level — login access is protected and session data is not shared beyond what is necessary to keep the platform running. We retain personal data only for as long as required by applicable rules in your eligible region, after which records are deleted or anonymised in line with this policy.
Cookie Use
We use session cookies to keep you logged in and functional cookies to remember your preferences across the lobby. Tracking cookies used for analytics are disclosed in our cookie notice, and you can manage them from your browser settings.
Account Security
Access to your account data is restricted to authenticated sessions. We do not store payment credentials for bKash, Nagad or Rocket on our servers — those transactions are handled directly by the respective payment processors.
Retention Schedule
Registration details and transaction logs are kept for the period required under the rules that apply in your eligible region. When that period ends, data is deleted or made anonymous so it can no longer be linked back to your account.
Policy Change Notice
If we update this policy in a way that affects your rights, we will place a notice in the account area and update the revision date at the top of this page. Continued use after a notified change means you have seen the updated terms.
POLICY FAQ
Common Questions About This Privacy Policy
These are the questions we see most often from account holders in Bangladesh. If something is not covered here, use the support routes in the section above.
What personal information does eh444 collect when I open an account?
We collect the details you enter at registration — name, contact information and login credentials. We also record session data automatically, such as browser type and the pages you visit. Transaction activity linked to your bKash, Nagad or Rocket wallet is recorded as part of your account history.
Can I see the data that eh444 holds about me?
Yes. Submit a data access request through the Help section of your account or via our published email contact. We will compile the information held against your account and share it in a readable format. Processing time depends on the rules that apply in your eligible region.
Does eh444 share my data with third parties?
We do not sell your data. Transaction data passes through payment processors like bKash, Nagad and Rocket, which operate under their own privacy terms. Game content is served through studios whose data handling is governed separately. We do not share your data with advertisers.
How long does eh444 keep my account data?
Retention periods are set by the applicable rules in your eligible region. Registration details and transaction logs are kept for that required period, then deleted or anonymised. If you want to know the specific retention period for a particular type of data, contact us through the support routes on our contact page.
How do I correct wrong information in my eh444 account?
Most profile fields can be edited directly inside your account settings. For changes that require identity verification — such as correcting a name linked to a Nagad or Rocket wallet — raise a correction request through the Help page or live chat, and support will walk you through the required steps.
What happens to my data if I close my eh444 account?
Closing your account does not erase all records immediately. Transaction logs and registration details are retained for the period required under the rules applicable in your eligible region, then deleted or anonymised. You can ask support to confirm the exact retention period before you proceed with closure.
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